Universal Cleaners and Laundry

The Diamond Standard in Dry Cleaning & Laundry Services Throughout the Universe

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Garment Care

• What should I do if I spill something on my clothes?

Let us do the dirty work! In the event that you spill something on your clothing, don't apply water or club soda and DO NOT rub the spot either–rubbing a spill can make it much worse. Just simply blot the spill with a clean, light colored cloth or paper towel–avoid colored napkins or cloths because the dye in them can easily be transfered to your garment. After you're able to change clothing, bring it to one of our Universal Cleaners locations as soon as possible. The quicker we can treat the stain, the more likely we'll be able to remove it.

• Should I use stain removers on spills before I bring them into Universal Cleaners?

No; please don't use any stain removing products on your spill before coming to us; the chemicals in store-bought stain removers often react with the dry cleaning solutions we use, since ours are designed to work with water.

• Is it true that if I put hair spray on ink marks, then they will be easier to get out?

What most people forget is that hair sprays contain alcohol, which often leaves a stain of its own. If you get ink on your garment, let us try to work it out.

• I did everything you suggested, but the stain still didn't come out! Why?

Unfortunately, there are some stains that we just cannot remove. There are a number of factors that affect our ability to remove stains, and sometimes it's just impossible to do so completely. If this happens to be the case, we are sorry and please know that we used every means possible to remove the stain.

Customer Service

• What are your hours of operation?

All of our locations have the same hours of operation. From Monday through Friday, we are open from 7 am to 7 pm and on Saturdays, from 9 am to 5 pm. On Sundays, we are closed.

• How can I find a Universal Cleaners location closest

to my home or where I work?

The best way is to look at the Locations page to find the nearest store.

• What forms of payment do you accept?

We currently only accept cash and credit cards.

• How long do you keep old orders?

We are not responsible for orders left at our stores for more than 30 days. If they are not picked up within 30 days, we will donate the items to local charities.

• If I have a question related to customer service, who should I talk to?

The person best able to help you resolve any concerns is the Store Manager of the location where you received service. They will know how to best address your concern. Or you can email us at help@UniversalCleanersAtlanta.com.